FAQ - 🍷 About the PRTwine

  • What is PRTwine.com?

    PRTwine.com is your trusted shop for high-quality port wines sourced directly from Portugal, delivered across the USA.

  • Q: I have another question. How can I contact you?

    A: Email us at support@prtwine.com or use the live chat on the bottom right of the page!

🛒 Ordering & Payments

  • Q: How do I place an order?

    A: Simply add your favorite wines to your cart 🛒, proceed to checkout, and enter your shipping and payment details.

  • Q: Which payment methods are accepted?

    A: We accept Visa, MasterCard, American Express, PayPal, and Apple Pay

  • Q: Is it safe to shop at PRTwine.com?

    A: Yes! Our website is SSL-secured 🔒, and all transactions are encrypted to protect your data.

🚚 Shipping & Delivery

  • Q: Where do you ship?

    A: Currently, we ship throughout the United States 🇺🇸 where allowed by law and the EU (Europan Union)

  • Q: How much does shipping cost?

    A: Shipping costs vary based on the number of bottles and destination. You’ll see the total at checkout.

  • Q: Can I track my order?

    A: Yes! Once your order ships, you will receive a tracking number by email.

  • Q: How long does shipping take?

    A: Orders are usually processed within 1–2 business days and delivery takes 3–7 business days, depending on your location. 🚚

📦 Returns & Refunds

  • Q: What is your return policy?

    A: Unopened bottles can be returned within 14 days of delivery. Please contact support@prtwine.com to start a return.

  • Q: My bottle arrived damaged. What should I do?

    A: If your order arrives damaged, contact us within 7 days of delivery with photos of the damage — we'll arrange a replacement or refund immediately. 📦

🍇 Port Wine Basics

  • Q: What is Port Wine?

    A: Port is a fortified wine from the Douro Valley in Portugal. It’s rich, sweet, and perfect for sipping or pairing with desserts and cheeses. 🍇🍷

  • Q: How should I store Port Wine?

    A: Store unopened bottles in a cool, dark place. After opening, keep the bottle corked and refrigerated to maintain freshness. Tawny Ports last longer after opening than Ruby Ports.

  • Q: How long does Port Wine last after opening?

    A: Depending on the type:

    Ruby Port: 2–4 months

    Tawny Port: up to 4 months

    White Port: 2–4 months

    Vintage Ports need to be drunk within 5 days after opening

  • Q: Do I need to decant Port Wine?

    A: Vintage Ports should be decanted due to sediment. Most Ruby, Tawny, and White Ports do not require decanting.

🎁 Special Topics

  • Q: Can Port Wine be gifted?

    A: Absolutely! Port Wine makes an excellent gift 🍾. We offer beautiful packaging and can include a personalized message — just mention it at checkout.

  • Q: Do you offer gift cards?

    A: Not yet — but we’re working on it! 🎁 Stay tuned for updates.

  • Q: Can I subscribe for special offers?

    A: Yes! Join our email list for exclusive deals, new arrivals, and Port Wine tips. 📬